Tech-Support through the Internet for web based desktop support

Tech-support provides users with help and assistance most often when they are having issues with their computer desktops or mobile devices. Tech-support also works on non-user facing devices and systems such as servers. Software for supporting users and their desktops through the web is most often web based. Software for web based desktop support provides the mechanism for remote tech-support IT members to gain access to a users computer for the purpose of applying a solution to a problem they are having on their system. The problem the end-user having to be resolved using software for web based desktop support can be an issue with the operating system such as a driver issue or with an external peripheral devices such as a printer or scanner. The remote desktop end-user simply may need a network printer added or a quick system maintenance such as clearing of temp files. Software for web based desktop support may assisting in solving a problem with an application such as Microsoft Office Word or Excel, or the end-user is having an issue with their email client.

How far is remote support.

Remote support of desktop computers or laptops and servers can be as close a few rooms away in the company office, a few floors, cities or even countries away. Take fore example managed services organizations. Those companies that provide remote technical support do so with Software for web based desktop support because the software enables them remote access to systems many thousands of kilo-meters away through the web. The web/Internet is used as the interconnecting network to permit a connection between remote computer users and technical support.

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